Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders are typically processed within 1-3 business days. For domestic US orders, we offer Free Standard Shipping (5-8 business days) and Express Shipping (2-4 business days, $9.99). International delivery times vary by destination and are provided at checkout based on your location.

Do you offer free shipping?
Yes! We offer free standard shipping on all domestic US orders with delivery in 5-8 business days. For faster delivery, Express Shipping is available for $9.99 (2-4 business days). International shipping rates are calculated at checkout.

Do you ship internationally?
Yes, we ship to 27 countries worldwide including Canada, United Kingdom, Australia, Japan, Germany, France, and more. International shipping rates are calculated in real-time at checkout through USPS and DHL Express based on your destination and package details.

Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey through our carrier partners (USPS, DHL Express, FedEx, or UPS).

What about customs and duties for international orders?
International orders may be subject to customs duties, taxes, and fees determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Please refer to our Shipping & Handling page for all the information.

Products & Categories

What types of products do you sell?
We specialize in electronics and tech accessories across six main categories: Computing Accessories, Gaming, Smart Devices, Audio Equipment, Home & Wellness, and Tech Tools. Browse our collections to discover the latest tech products.

Are all products in stock and ready to ship?
We work with trusted fulfillment partners to maintain inventory availability. If a product shows as available on our website, it's ready to ship. Occasionally, high-demand items may sell out quickly—we recommend ordering soon if you see something you need.

Do you offer warranties on electronics?
Yes, all electronics come with manufacturer warranties. Warranty periods vary by product and brand—check individual product pages for specific warranty information and coverage details.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for most items in original, unused condition. Electronics must be unopened with all original packaging and accessories. Please contact our support team to initiate a return.

How do I start a return?
Contact our customer support team with your order number and reason for return. We'll provide you with return instructions and a return authorization if your item qualifies.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

What if my product arrives damaged or defective?
We're sorry if that happens! Please contact us within 48 hours of delivery with photos of the damage or defect. We'll arrange a replacement or full refund right away.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast, secure checkout.

Is it safe to shop on your website?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your security and privacy are our top priorities.

Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately. Once an order is processed and shipped, we cannot make changes, but you can return items following our return policy.

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders easily, save shipping addresses, and enjoy faster checkout on future purchases.

Technical Support & Product Help

Do you provide setup assistance for tech products?
While we don't provide direct technical support, most of our products come with detailed user manuals and setup guides. You can also reach out to the manufacturer's support team for product-specific technical assistance.

Where can I find product specifications?
Detailed product specifications, features, and compatibility information are available on each product page. If you need additional information, feel free to contact us before purchasing.

Privacy & Security

How do you protect my personal information?
We take privacy seriously and never sell your personal information to third parties. Review our Privacy Policy to learn more about how we collect, use, and protect your data.

Do you store my payment information?
We do not store your complete payment information. All payment processing is handled securely through trusted payment processors that comply with industry security standards.

Still Have Questions?

Can't find what you're looking for? Contact our customer support team at Day And Night Shopping and we'll be happy to help! We're here to ensure you have the best shopping experience possible.